Manage service-related emails and customer inquiries.
• Update and maintain Excel files for tracking and reporting.
• Handle quotation requests for products and services.
• Arrange courier services or hand deliveries as required.
• Track delivery status and follow up with relevant stakeholders.
• Assign engineers for installations based on location and payment confirmation.
• Close service tickets and send Proof of Delivery (POD) details to HDB.
Tally Responsibilities:
• Prepare and issue quotations.
• Record purchase and sales entries accurately.
• Manage and update monthly outstanding reports.
• Perform bank reconciliations to ensure accurate financial records.
• Generate Annual Maintenance Contract (AMC) invoices.
• Process online payments securely and efficiently.
• Prepare Management Information System (MIS) reports for decision-making.
• Oversee inventory management and stock updates.