Collection Executive

Job Title: Customer Success & Collections Executive

Location: (Remote/On-site)

Salary: ₹2-3 LPA

Languages Required: Tamil & Malayalam (Mandatory)

About Bimapay:

Bimapay is a fast-growing fintech company revolutionizing insurance payments and financial services. Our goal is to make financial products accessible and manageable for our customers.

Job Summary:

We are looking for a proactive Customer Success & Collections Executive to manage customer relationships, ensure timely payments, and assist customers in resolving queries. The ideal candidate should be fluent in Tamil and Malayalam, have excellent communication skills, and be comfortable handling customer interactions, including collections.

Key Responsibilities:

✅ Customer Success & Support:

Build strong relationships with customers and assist them in using Bimapay’s services effectively.

Address customer queries, complaints, and concerns via phone, email, or chat.

Provide solutions to enhance customer satisfaction and retention.

✅ Collections & Payment Follow-ups:

Follow up with customers for outstanding payments in a professional and customer-friendly manner.

Explain payment terms, due dates, and consequences of non-payment while maintaining a positive relationship.

Identify payment issues and provide solutions to avoid default.

✅ Data Management & Reporting:

Maintain records of customer interactions and collections efforts.

Provide regular reports on collection status and customer feedback.

Collaborate with internal teams to improve customer experience and payment recovery.

Key Skills & Requirements:

✔️ Languages: Fluency in Tamil & Malayalam (Mandatory)

✔️ Experience: 6 months - 3 years in customer support, collections, or a similar role.

✔️ Education: Any graduate or diploma holder.

✔️ Strong negotiation and persuasion skills.

✔️ Ability to handle difficult conversations with empathy and professionalism.

✔️ Basic knowledge of financial services, insurance, or fintech is a plus.

✔️ Proficiency in MS Office and CRM tools.

Why Join Us?

🚀 Growing fintech company with career growth opportunities.

💡 Friendly and supportive work environment.

🏆 Competitive salary and incentives.

Interested candidates can apply at Kuldeep.upadhyay@mufinfinance.com or Msg at 9205352234

• It is a Full Time Accountant job for candidates with 6 months - 2 years of experience.

More about this Collection Executive job

1. What is the eligibility criteria to apply for this Collection Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Collection Executive job?
   Ans: This Collection Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Collection Executive job?
   Ans: No, there is no fee applicable for applying this Collection Executive job and during the employment with the company, i.e., MUFIN GREEN FINANCE LIMITED.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Collection Executive role?
   Ans: There is an immediate opening of 20 Collection Executive at MUFIN GREEN FINANCE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Accountant job.
8. What are the timings of this Collection Executive job?
   Ans: This Collection Executive job has 09:00 AM - 06:00 PM timing.