Core Duties
∙Adhere to established workflow processes.
∙Maintain high standards of accuracy and professionalism.
∙Ensure tasks are managed within agreed service levels and timescales.
∙Open new cases and ensure all necessary pre-contract tasks are completed for seamless
operations.
∙Capture and document feedback on cases that are abandoned or do not proceed.
∙Assist teams by completing administrative tasks and supporting colleagues.
∙Attend training sessions as required to stay updated on policies and procedures.
Core Accountabilities
∙Deliver all core duties successfully and within set standards.
∙Comply with Health and Safety policies, ensuring the safety of yourself and those around
you.
∙Uphold company policies regarding equality and non-discrimination, avoiding actions that
could cause direct or indirect discrimination, harassment, or victimisation.
Competences
Core Competencies
∙Professionalism
∙Strong communication skills
∙Extreme Attention to detail
∙Excellent customer service focus
Role-Specific Competencies
∙Adaptability
∙Accurate record-keeping
∙Multi-tasking capability
∙Task and diary management
∙Self-motivation
∙Team collaboration
∙High standards of work ethics
∙Empathy and an approachable demeanour
∙Confidence in handling telephone interactions
∙Building and maintaining positive relationships
∙Handling conflict effectively
Desirable Knowledge, Experience, and Capabilities
∙Familiarity with the conveyancing or estate agency industries.
∙Experience in client-facing roles or administrative tasks within professional settings.
Skills and Qualifications
Essential
∙Computer literacy and proficiency in web bases applications.
Desirable
∙Working towards advanced administrative certifications.