Back Office Operations

Job Title:

Franchise Operations Specialist (Female)

Job Summary:

The Franchise Operations Specialist plays a crucial role in supporting and guiding franchisees to ensure consistent, efficient, and high-quality operations across all franchise locations. This role involves ensuring that all franchisees adhere to company policies, brand standards, and operational guidelines. The specialist will be responsible for providing hands-on assistance, conducting performance audits, and offering continuous training and support. Ultimately, you will help drive operational excellence, improve franchisee performance, and ensure the brand’s success.

Key Responsibilities:

1. Franchisee Support:

   • Daily Operations Support: Assist franchisees with troubleshooting day-to-day operational challenges, ensuring that they have the resources and knowledge necessary to run their locations smoothly.

   • Process Improvement: Identify areas where operational processes can be enhanced to improve efficiency and reduce costs for franchisees.

   • Ongoing Assistance: Provide guidance on issues like staffing, inventory management, supply chain problems, customer complaints, or equipment malfunctions.

2. Audits and Compliance:

   • Regular Audits: Conduct periodic operational audits of franchise locations to assess compliance with company standards, quality control processes, and adherence to legal regulations.

   • Brand Integrity: Ensure that franchisees are consistently adhering to brand standards, operational procedures, and customer service expectations, ensuring the uniformity and reputation of the brand across all locations.

3. Training and Development:

   • Training Programs: Develop and deliver training sessions for franchisees and their teams on essential topics such as operational procedures, customer service best practices, product offerings, and health and safety regulations.

   • Resource Creation: Prepare and maintain training materials, manuals, and online resources to support franchisees in training their teams effectively.

   • Knowledge Sharing: Stay current on industry best practices and share relevant trends or insights with franchisees to keep them competitive and informed.

4. Performance Monitoring and Reporting:

   • KPI Tracking: Regularly track and analyze key performance indicators (KPIs) such as sales, customer satisfaction, operational efficiency, and compliance rates across franchise locations.

   • Performance Reviews: Create reports that highlight franchisee performance and identify areas of concern or opportunities for improvement.

   • Management Reporting: Report performance data, challenges, and success stories to senior management, providing recommendations for further operational improvements.

5. Marketing Support:

   • Local Marketing Assistance: Help franchisees develop and implement localized marketing strategies tailored to their region or community to increase brand visibility and customer engagement.

   • Promotional Campaigns: Assist franchisees with promotional activities and seasonal campaigns to drive traffic and sales, ensuring alignment with the overall brand strategy.

   • Marketing Material Provision: Ensure franchisees have access to the necessary marketing materials and promotional content that align with the company’s brand guidelines.
     

Qualifications:

• A Bachelor’s degree in Business Administration, Management, Operations, or a related field is preferred

• A minimum of 0-4 years of experience in operations, retail management, hospitality, or a related field.

• Proven track record in managing operations for multi-location businesses or franchises.
  

Skills:

• Strong Communication Skills: Ability to effectively communicate both verbally and in writing with franchisees, internal teams, and senior management.

• Problem-Solving: Excellent analytical and problem-solving abilities to quickly assess issues and implement effective solutions.

• Organizational Skills: Ability to manage multiple tasks simultaneously while maintaining a high level of attention to detail and organization.

• Leadership: Capable of motivating and mentoring franchisees and their teams to follow operational guidelines and improve performance.

• Technology Proficiency: Comfortable using Microsoft Office Suite (Word, Excel, PowerPoint) and franchise management systems. Experience with POS systems or CRM software is beneficial.

• It is a Full Time Back Office / Data Entry job for candidates with 0 - 4 years of experience.

More about this Back Office Operations job

1. What is the eligibility criteria to apply for this Back Office Operations job?
   Ans: The candidate should be Graduate and above and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹24000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Back Office Operations job?
   Ans: This Back Office Operations job will have 6 working days.
4. Are there any charges applicable while applying or joining this Back Office Operations job?
   Ans: No, there is no fee applicable for applying this Back Office Operations job and during the employment with the company, i.e., DETAILING BULL.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Operations role?
   Ans: There is an immediate opening of 2 Back Office Operations at DETAILING BULL
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Back Office Operations job?
   Ans: This Back Office Operations job has 11:00 AM - 07:00 PM timing.