Roles and Responsibilities: • The person will be responsible for all Post Sales activities. • Recovery 100% and on time. • Should have knowledge of the entire customer lifecycle from initiation to possession. • Prepare various NOCs, letters required for possession process. • Create a hassle free and seamless experience for the customer with regards to on-boarding, registration, payments follow-up etc and also to deliver prompt and accurate service to the customer. • Deal with all queries in a professional and courteous manner, in person, on the telephone or via e-mail within specified TAT. • Resolve customer queries in a timely and effective manner. • Generate Demand letters. • Prepare Allotment letter, Agreement, Possession letter, Parking letter. • Send payment receipts & reminders to customers via email / courier. Desired Candidate: • Candidate should be Graduate / Post Graduate with 3-6 years’ experience in CRM (Post Sales) function of reputed Real Estate developer. • Should be thorough with documentation, calculations required. • Should be good with MS Excel & Mail Merge. Interested candidate can WhatsApp their updated resume on 9354840972 along with their Current Salary, Location and Notice Period.