Job Title: Backend /Tele Caller.
Experience: 1 to 3 years.
Salary ranges from Rs. 12,000 to Rs. 20,000 per month.
Job location: Camp, Pune.
Job Responsibilities:
Process orders from the Shopify channel and ship them through Shiprocket.
Verify orders before shipping.
Handle weight disputes through Shiprocket.
Call customers for RTO (Return Order), cancelled, and NDR (Non-Delivery Report) orders to confirm the reason.
Create and dispatch shipments for Shiprocket FBA.
Generate MRP labels, create product barcodes, and print them.
Coordinate with courier companies to dispatch orders and shipments. Convince customers to proceed with their orders and promote additional products.
Coordinate with internal teams to resolve any order-related issues.
Provide excellent customer support and address enquiries professionally.
Requirements:
Strong communication and convincing skills for calling customers.
Proficiency in MS Office (Excel, Word, etc.).
Detail-orientated with excellent data entry skills.
Prior experience in backend operations and customer calling is a plus.
Ability to work in a fast-paced office environment.
Benefits:
Weekly off on Sunday.
Office Timings: 9:30 AM-5:30 PM (Monday to Saturday)
Health insurance for employees.
If you are interested in this role, please apply with your updated resume.
Let me know if you'd like any modifications! 😊