Job Summary:
We are seeking a highly motivated and results-driven Collection Recovery Agent to join our team. The successful candidate will be responsible for recovering outstanding debts from customers, negotiating payment plans, and maintaining a high level of customer service.
Key Responsibilities:
1. Debt Recovery: Contact customers via phone, email, or mail to recover outstanding debts.
2. Negotiation: Negotiate payment plans with customers to ensure timely payment.
3. Customer Service: Provide excellent customer service, responding to customer inquiries and resolving issues.
4. Data Management: Maintain accurate records of customer interactions, payments, and account updates.
5. Target Achievement: Meet or exceed monthly collection targets.
6. Compliance: Ensure compliance with company policies, regulatory requirements, and industry standards.
Requirements:
1. Education: High school diploma or equivalent required; degree preferred.
2. Experience: 1-2 years of experience in collections, customer service, or sales.
3. Skills:
- Excellent communication and negotiation skills.
- Ability to work in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Proficient in MS Office and CRM software.
4. Attributes:
- Results-driven and target-focused.
- Strong customer service orientation.
- Ability to work independently and as part of a team.
What We Offer:
1. Competitive salary and incentives.
2. Comprehensive training program.
3. Opportunities for career growth and development.
4. Collaborative and dynamic work environment.
If you're a motivated and customer-focused individual looking for a challenging role, please submit your application!