Debt Recovery:
Identify and track delinquent accounts.
Contact debtors to negotiate payment arrangements and repayment plans.
Follow up with customers to ensure payments are made on time.
Maintain records of all customer communications and payment arrangements.
Compliance and Legal:
Ensure compliance with relevant laws and regulations regarding debt collection.
Adhere to company policies and procedures.
Communication and Negotiation:
Communicate effectively with debtors, both verbally and in writing.
Negotiate payment plans and settlements.
Record Keeping and Data Management:
Maintain accurate and up-to-date records of outstanding debts and collection efforts.
Use databases to monitor and update outstanding accounts.
Other Potential Responsibilities:
Coordinate with other departments, such as sales, accounting, and legal.
Prepare reports on collection performance.
May involve field visits or legal proceedings in some cases.