Data Operator

Key Responsibility Areas (KRA) for Customer Care in Logistics:

Customer Communication:

Handling inbound and outbound customer queries, requests, and complaints.

Ensuring effective communication channels (email, phone, chat) are maintained for customers to reach support.

Keeping customers informed about the status of their shipments, delays, or any disruptions in service.

Order and Shipment Tracking:

Assisting customers in tracking their orders and providing updates on the shipment’s location.

Ensuring the accuracy of delivery schedules and resolving any issues that arise in the tracking process.

Issue Resolution:

Addressing and resolving customer complaints regarding delayed deliveries, damaged goods, or any service-related issues.

Coordinating with other departments (like warehouse, transportation, and operations) to resolve issues swiftly.

Customer Feedback:

Gathering customer feedback to understand satisfaction levels and areas of improvement.

Sharing insights from customer feedback with the relevant teams to improve service quality.

Service Improvement Recommendations:

Providing feedback and insights to management about customer experiences to enhance the logistics process.

Offering suggestions for improving the efficiency of logistics operations based on customer interactions.

Documentation and Reporting:

Maintaining accurate records of customer inquiries, complaints, and resolutions.

Preparing reports on customer service performance, such as response times and issue resolution rates.

Coordination with Other Departments:

Collaborating with other teams like logistics, operations, and delivery services to ensure customer satisfaction.

Providing accurate information to other departments to ensure smooth operations and timely deliveries.

Compliance with Company Policies:

Ensuring customer interactions comply with company policies and service standards.

Upholding the company's values and maintaining a professional and positive relationship with customers.

Problem-Solving:

Using strong problem-solving skills to address unique customer issues, especially those related to logistics challenges.

Proactive Communication:

Keeping customers updated on potential issues (delays, damages) ahead of time to prevent dissatisfaction.

• It is a Full Time Back Office / Data Entry job for candidates with 6 months - 1 years of experience.

More about this Data Operator job

1. What is the eligibility criteria to apply for this Data Operator job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹17000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Data Operator job?
   Ans: This Data Operator job will have 6 working days.
4. Are there any charges applicable while applying or joining this Data Operator job?
   Ans: No, there is no fee applicable for applying this Data Operator job and during the employment with the company, i.e., SCOUTERLY SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Data Operator role?
   Ans: There is an immediate opening of 1 Data Operator at SCOUTERLY SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Data Operator job?
   Ans: This Data Operator job has 09:00 AM - 06:00 PM timing.