Helpdesk Executive (Office)

We are hiring for Executives:

Designation - Helpdesk / Digitization Executive

Interview mode - Telephonic

Responsibilities -

• Provide first level contact and convey resolutions to employee issues

• Provide timely resolutions to clients' issues related to health insurance policies.

• Manage client queries and concerns through phone calls, emails, or chats.

• Scrutinize the Mediclaim files.

• Utilize excellent customer service skills and exceed employees expectations

• Ensure proper recording, documentation and closure

• Preserve and grow your knowledge of help desk procedures, products and services

• Manage client queries and concerns through phone calls, emails, or chats.

• Handle customer escalations in a professional manner to maintain high levels of satisfaction.

• Maintain accurate records of all interactions with clients.

• Quality Check of contents of Deficiencies raised, through physical verification of documents & files rectification to be done.

• Maintaining TAT in solving query related claims & controlling possible escalations.

Training location -

MDIndia Health Insurance TPA Pvt. Ltd.

House No. B/F-3, 1St Floor, Campal Trade Centre, Near Kala Academy, Behind Military Hospital, Campal, Panjim - 403001, Goa.

Job/Client Address -

ONGC, IPSHEM, P.O. Via Velim, Betul, South Goa 403723

Contact person:

Swamini Gholap

7709189897

If Interested Share Your Resume On WhatsApp.

• It is a Full Time Back Office / Data Entry job for candidates with Freshers.

More about this Helpdesk Executive (Office) job

1. What is the eligibility criteria to apply for this Helpdesk Executive (Office) job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13500 - ₹20500 per month that depends on your interview. It's a Full Time job in Goa.
3. How many working days are there for this Helpdesk Executive (Office) job?
   Ans: This Helpdesk Executive (Office) job will have 6 working days.
4. Are there any charges applicable while applying or joining this Helpdesk Executive (Office) job?
   Ans: No, there is no fee applicable for applying this Helpdesk Executive (Office) job and during the employment with the company, i.e., MD INDIA HEALTH INSURANCE TPA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Helpdesk Executive (Office) role?
   Ans: There is an immediate opening of 5 Helpdesk Executive (Office) at MD INDIA HEALTH INSURANCE TPA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Helpdesk Executive (Office) job?
   Ans: This Helpdesk Executive (Office) job has 09:30 AM - 06:30 PM timing.