MIS Executive

Job Title: MIS Executive – Service Operations

Location: Thane

Department: Service Operations

Experience: Minimum 3 years

Reports To: Service Head / Customer Help Desk Manager

Job Overview:

The MIS Executive – Service Operations is responsible for managing data, generating reports, and providing insights to optimize service performance. The role requires expertise in data analytics, reporting tools, and coordination with service teams to improve operational efficiency.

Key Responsibilities:

1. Data Management & Reporting

• Collect, consolidate, and analyze data related to service operations (installations, technician visits, issue resolution times, customer complaints, etc.).

• Generate daily, weekly, and monthly service performance reports.

• Develop dashboards to monitor key KPIs such as response time, service TAT, first-time fix rate, and customer satisfaction.

• Maintain and update databases related to customer service requests, technician schedules, and parts inventory.

2. Process Automation & System Optimization

• Work on automation of service reports using Excel (advanced functions, macros, Power Query), Power BI, or other reporting tools.

• Identify areas for process improvement and suggest technology-driven solutions.

• Ensure data integrity across all service-related software and platforms.

3. Coordination & Support

• Collaborate with the Customer Help Desk and Service Leads to track pending service cases.

• Provide data-driven insights to help optimize field service efficiency.

• Support the service coordination team with scheduling and allocation of jobs.

• Assist in tracking technician performance and adherence to SLAs.

4. Compliance & Documentation

• Ensure proper documentation of service logs, maintenance records, and customer escalations.

• Maintain accurate records for audits and internal reviews.

• Track and report warranty claims, service contracts, and spare parts usage.

Key Skills & Competencies:

✅ Technical Skills:

• Proficiency in Excel (VLOOKUP, Pivot Tables, Macros, Power Query, etc.)

• Experience with Power BI / SQL / Google Sheets / CRM tools for data visualization desirable.

• Knowledge of Field Service Management (FSM) is a plus.

✅ Analytical & Problem-Solving:

• Strong ability to analyze data and derive meaningful insights.

• Process-oriented with a keen eye for optimization opportunities.

✅ Communication & Coordination:

• Good verbal and written communication skills for internal and external coordination.

• Ability to work collaboratively with service teams, technicians, and management.

✅ Time Management & Accuracy:

• Ability to handle multiple reports and maintain accuracy under tight deadlines.

• Detail-oriented and structured approach to handling service operations data.

Educational & Professional Requirements:

• Bachelor’s degree in Commerce, IT, Business Administration, or a related field.

• Minimum 3 years of experience in MIS reporting, preferably in service operations.

• Experience in HVAC, home appliances, or a service-based industry is an added advantage.

KPIs for Performance Evaluation:

✔ Accuracy and timeliness of service reports
✔ Reduction in manual reporting through automation
✔ Efficiency improvements based on data insights
✔ Technician productivity tracking and reporting effectiveness
✔ Coordination effectiveness with service teams

• It is a Full Time Back Office / Data Entry job for candidates with 2 - 6+ years Experience.

More about this MIS Executive job

1. What is the eligibility criteria to apply for this MIS Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this MIS Executive job?
   Ans: This MIS Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this MIS Executive job?
   Ans: No, there is no fee applicable for applying this MIS Executive job and during the employment with the company, i.e., CIRCOLIFE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this MIS Executive role?
   Ans: There is an immediate opening of 1 MIS Executive at CIRCOLIFE
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this MIS Executive job?
   Ans: This MIS Executive job has 09:30 AM - 06:30 PM timing.