Operation Executive

12th Pass and above

Females Only

10:00 AM - 06:30 PM | 6 days working

Job Benefits: Insurance, Medical Benefits

JOB DESCRIPTION

JOB TITLE: Operation Executive

LOCATION: Kirti Nagar, New Delhi

SHIFT: Monday to Sunday – 10AM to 6:30PM with (Tuesday week-Off)

 

Responsibilities:

 

1.       Provide Chat & Call Support to Users:

 

·       Offer real-time assistance to users experiencing problems or issues with the app through chat and call support channels.

·       Address user inquiries, troubleshoot technical issues, and provide guidance on using app features effectively.

 

2.       Reply to Raised Tickets:

 

·       Monitor and respond to tickets raised by users through the app's support system or other channels.

·       Investigate the nature of each ticket, gather necessary information, and provide timely and accurate responses or resolutions.

·       Keep track of ticket status and follow up with users to ensure their issues are fully resolved.

 

 

3.       Take Quick Action on Policy Violations:

 

·       Monitor user activity on the app to identify any violations of app policies or terms of service.

·       Take swift and appropriate action to address policy violations, which may include issuing warnings, suspending accounts, or banning users if necessary.

·       Maintain records of policy violations and actions taken for reference and reporting purposes.

 

4.       Resolve Issues Between Users & Consultants:

 

·       Act as a mediator to resolve disputes or conflicts that arise between users and consultants during consultations or interactions on the app.

·       Listen to both parties' perspectives, gather relevant information, and facilitate a fair and satisfactory resolution.

·       Provide guidance to both users and consultants on how to improve communication and address concerns effectively.

 

5.       Managing User Data:

 

·       Ensure the security and confidentiality of user data in compliance with relevant privacy regulations.

·       Maintain accurate records of user interactions, feedback, and support tickets for tracking and analysis purposes.

·       Handle user data responsibly and ethically, adhering to established data management protocols and procedures.

 

6.       Initiate Appropriate Refunds:

 

·       Evaluate refund requests submitted by users and determine eligibility based on app policies and terms.

·       Process refund transactions ensuring users receive appropriate compensation for any valid claims.

·       Keep detailed records of refund requests, approvals, and transactions for auditing and reporting purposes.

 

7.       Miscellaneous task

 

Requirements:

·       Decision making & problem-solving skills.

·       Strong organizational and communication skills.

·       Proficiency in MS Office.

·       Ability to multitask and prioritize the work.