Operation Executive

Graduate and above

All genders

10:00 AM - 07:00 PM | 6 days working

A System Operator is responsible for overseeing and managing the operation of systems, typically in fields such as telecommunications, IT infrastructure, energy management, or utilities. Their role is crucial for ensuring that systems are running efficiently, reliably, and securely. Below are the key roles and responsibilities of a system operator:

1. System Monitoring and Management
Continuously monitor system performance to ensure stability and smooth operation.
Track key performance indicators (KPIs) and system metrics (e.g., uptime, response time, resource usage).
Identify and resolve performance bottlenecks, ensuring optimal system functionality.
2. Incident and Problem Management
Respond to system alarms and alerts, diagnosing and resolving issues in a timely manner.
Troubleshoot and resolve hardware, software, or network-related problems.
Report major incidents to relevant stakeholders and document incident resolution procedures.
3. System Configuration and Maintenance
Install, configure, and maintain system hardware and software components.
Update and patch systems to ensure they are secure and up-to-date.
Perform routine system checks, backups, and preventive maintenance tasks.
4. Security Management
Implement and maintain security protocols to protect systems from unauthorized access or attacks.
Monitor system logs for unusual activity that could indicate a security breach.
Apply security patches and ensure compliance with relevant security standards.
5. Resource Allocation and Optimization
Manage system resources, including CPU, memory, and storage, to ensure efficiency.
Optimize system performance through tuning and configuration adjustments.
Manage backups and disaster recovery processes to prevent data loss.
6. User Support and Communication
Provide technical support to users regarding system issues or access problems.
Communicate with other departments or teams to address system-related concerns or updates.
Document processes, configurations, and system changes for reference.
7. System Documentation
Create and maintain comprehensive system documentation, including configuration details, network layouts, and operational procedures.
Maintain records of system changes, incidents, and resolutions for future reference and audits.
8. Compliance and Standards Adherence
Ensure that the system operates within the organization's established policies and industry standards.
Adhere to legal, safety, and regulatory requirements relevant to the system being operated.
9. Automation and Scripting
Develop and implement automation scripts to streamline repetitive tasks and improve efficiency.
Automate system monitoring, alerting, and some troubleshooting tasks to reduce human error.
10. Collaboration with Other Teams
Work closely with network engineers, IT support, and other technical teams to coordinate activities.
Assist with system upgrades, migrations, and deployments.
11. Reporting and Documentation
Generate periodic reports about system status, performance, and incidents.
Provide insights to upper management or stakeholders regarding system reliability and performance trends.
12. Capacity Planning
Forecast system resource needs and assist in planning for future growth or expansion.
Ensure the system has adequate resources to handle expected workloads and traffic spikes.