· Operational Management: Oversee the day-to-day activities, ensuring that ride operations run smoothly and efficiently.
· Customer Support: Handle customer queries, complaints, and feedback in a professional and timely manner.
· Performance Monitoring: Monitor key performance indicators (KPIs) related to ride volume, customer satisfaction, and service reliability.
· Route Optimization: Assist in optimizing ride routes to ensure efficient usage of resources and timely pick-ups/drops.
· Data Management: Maintain accurate records of trips, customer feedback, and operational reports.