Operation Executive

12th Pass and above

Females Only

09:00 AM - 06:00 PM | 6 days working

Job Benefits: PF

PAN Card, Aadhar Card, Bank Account

Job Summary: The Operations Executive is responsible for managing day-to-day operations with a focus on client handling, email communication, and the creation and processing of invoices. This role requires excellent organizational and communication skills to ensure smooth operations and strong client relationships. Key Responsibilities: Client Handling: Serve as the primary point of contact for clients, addressing their inquiries and concerns promptly and professionally.Build and maintain strong relationships with clients to ensure high levels of satisfaction and retention.Coordinate with internal teams to ensure timely and accurate delivery of products/services to clients.Email Communication:Regularly check and manage email correspondence related to operations and client queries.Draft clear, concise, and professional email responses.Ensure prompt follow-ups on pending issues or client requests.Invoice Creation and Management:Prepare and process invoices based on services delivered or agreements with clients.Ensure accuracy of all invoices, including pricing, discounts, and tax calculations.Follow up on pending invoices and ensure timely payments.Maintain records of all invoices and payments for internal tracking and reporting.Documentation and Reporting:Maintain proper documentation of all client interactions, emails, and invoices.Generate weekly or monthly reports on operational performance, client feedback, and payment status.Problem Solving and Issue Resolution:Identify issues and bottlenecks within the client handling or invoice processing procedures and work on effective solutions.Collaborate with relevant departments (finance, customer service, etc.) to resolve issues and improve processes.General Operations Support:Assist in streamlining and optimizing operational processes to improve efficiency and client satisfaction.Provide ad-hoc support as needed across other areas of operations.