Operation Executive

Executive - Operations

JOB DESCRIPTION:

· Managing Day to Day Operations - Handling complaints and calls escalated by Customer Care (CC) team/Escalated by Bus Partner/OTA (Online Ticketing Agency) Partners.

· Coordinating with Bus Partners on issues or grievance raised by users and escalated by Customer Care team.

· Email Support & Call Support- Able to Handle Email Received by external partners and escalated by CC team. Work towards resolution.

· Addressing Customer issues (Escalated by the Customer service Team) by coordinating with Bus Partners and communicating with users via call or email.

· OTA (Online Ticketing Agent) Partner Support – Provide support to emails or calls to OTA partners regarding any bus partner related issues.

· Ability to coordinate with other teams internally and externally (Inventory Team/CC Team/Bus Partners/OTA Partners)

· Coordination between CC & Inventory Team

· Monitoring and achieving the SLA in closing the pending issues

· Working on Bus Partner Master Data

· Data Reconciliations

· Daily work tracker individual level

· Handling adhoc activities regarding Data Corrections, Collating Data of Bus Partners, Inventory checks, Bus Station Master and Services Etc.

SKILL SETS:

· Previous Experience in Customer Support/Backend Operations

· Communication skills, with demonstrated ability to communicate with external parties.

· Able to communicate in English, Hindi, Telugu. Tamil or Kannada is an added advantage.

· Able to work in rotational shifts.

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 3 years of experience.

More about this Operation Executive job

1. What is the eligibility criteria to apply for this Operation Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹37000 per month + Incentives that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Operation Executive job?
   Ans: This Operation Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Operation Executive job?
   Ans: No, there is no fee applicable for applying this Operation Executive job and during the employment with the company, i.e., LE TRAVENUES TECHNOLOGY LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Operation Executive role?
   Ans: There is an immediate opening of 10 Operation Executive at LE TRAVENUES TECHNOLOGY LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Operation Executive job?
   Ans: This Operation Executive job has 09:00 AM - 06:00 PM timing.