Tally Support Executive

URGENT HIRING!!

Software House is hiring :-

Position: Tally Support Executive

Location: Noida

Job Type: Full-time

Job Summary: As a Tally Support Executive, you will be responsible for providing technical assistance and support to users of Tally Prime software. You will work closely with clients to resolve issues, answer queries, and ensure the smooth functioning of Tally Prime systems. The role requires a strong understanding of accounting principles, Tally software, and excellent communication skills.

Key Responsibilities:

1. Customer Support:

• Provide timely and effective support to clients using Tally Prime software.

• Address and resolve user queries through various communication channels, including phone, email.

2. Initial Customer Interaction:

• Acknowledge the customer's request and gather essential information, including contact details, Tally version, and a detailed description of the issue.

• Clearly communicate the expected resolution time based on the nature and severity of the problem.

3. Resolution and Communication:

• Provide step-by-step guidance or implement solutions to resolve the customer's issue.

• Clearly communicate the resolution to the customer, ensuring they understand the steps taken and the expected outcome.

4. Training and Guidance

• Offer training sessions to customers on Tally Prime software functionalities.

• Follow up with customers to ensure they can effectively utilize the software post-training.

5. Software Updates

• Inform customers about the latest updates and features in Tally Prime software.

• Guide customers through the process of updating their software to the latest version.

6. Documentation and Reporting

• Maintain detailed records of customer interactions, issues, and resolutions.

• Maintain detailed records of customer interactions, issues, and resolutions

7. Continuous Improvement:

• Collect feedback from customers on the support experience.

• Participate in training sessions to stay updated on new features and functionalities.

8. Collaboration with Cross-Functional Teams:

• Work closely with sales, implementation, and development teams to ensure a seamless customer experience.

• Share insights and customer feedback with relevant teams for overall service improvement.

9. Closure and Follow-up:

• Confirm with the customer that the issue has been resolved to their satisfaction.

• Close the support ticket after ensuring the customer's confirmation.

Requirements:-

Must have the knowledge of Tally Software.

Must have the basic Computer knowledge

Excellent Communication skills Required

Immediate Joiner

• It is a Full Time Back Office / Data Entry job for candidates with 6 months - 1 years of experience.

More about this Tally Support Executive job

1. What is the eligibility criteria to apply for this Tally Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹18000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Tally Support Executive job?
   Ans: This Tally Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Tally Support Executive job?
   Ans: No, there is no fee applicable for applying this Tally Support Executive job and during the employment with the company, i.e., SOFTWARE HOUSE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Tally Support Executive role?
   Ans: There is an immediate opening of 1 Tally Support Executive at SOFTWARE HOUSE
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Tally Support Executive job?
   Ans: This Tally Support Executive job has 10:00 AM - 07:00 AM timing.