Technical Customer Support

Key Responsibilities:

• Respond to customer queries via phone, email, and chat in a professional and timely manner.

• Understand customer issues, provide accurate solutions, and guide them effectively.

• Troubleshoot problems and escalate complex issues to the relevant department when necessary.

• Maintain detailed records of customer interactions and resolutions.

• Ensure a high level of customer satisfaction by addressing concerns empathetically.

Required Skills & Qualifications:

• Fluency in English and Hindi (spoken and written) with excellent communication skills.

• 6 months of experience in customer service or a related field.

• Strong problem-solving abilities and a proactive attitude.

• Ability to handle multiple customer interactions efficiently.

• Basic computer knowledge and familiarity with CRM tools (preferred).

• Knowledge of Malayalam, Telugu, or Tamil is a (preferred).

Why Join Us?

• Be part of a cutting-edge IoT platform driving sustainability and energy efficiency.

• Work in a dynamic and fast-paced environment with a passionate team.

• Opportunity to take full ownership and lead key operational strategies.

• Make a real impact on reducing carbon footprints and promoting sustainable energy usage.

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• It is a Full Time Back Office / Data Entry job for candidates with 0 - 6 months of experience.

More about this Technical Customer Support job

1. What is the eligibility criteria to apply for this Technical Customer Support job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Technical Customer Support job?
   Ans: This Technical Customer Support job will have 6 working days.
4. Are there any charges applicable while applying or joining this Technical Customer Support job?
   Ans: No, there is no fee applicable for applying this Technical Customer Support job and during the employment with the company, i.e., ICAPO TECH PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Technical Customer Support role?
   Ans: There is an immediate opening of 1 Technical Customer Support at ICAPO TECH PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Technical Customer Support job?
   Ans: This Technical Customer Support job has 09:00 AM - 06:00 PM timing.