Bpo Team Leader

Team Leader for Collection Process Job Description

Responsibilities

• Lead and manage a team of collection agents.

• Set and monitor performance targets for the team.

• Provide training, support, and guidance to team members.

• Ensure compliance with company policies and regulatory requirements.

• Handle escalated customer issues and resolve in a timely manner.

• Analyse collection data to identify areas for improvement.

• Develop and implement strategies to improve collection efficiency.

• Prepare and present regular reports on team performance.

• Client management

Qualifications

• High school diploma or equivalent; associate degree preferred.

• Minimum of 3-5 years of experience in collections or a related field.

• Proven experience in a supervisory or leadership role.

• Strong understanding of collection processes and regulations.

• Excellent communication and interpersonal skills.

• Ability to lead and motivate a team.

• Strong problem-solving and decision-making abilities.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Bpo Team Leader job

1. What is the eligibility criteria to apply for this Bpo Team Leader job?
   Ans: The candidate should be 12th Pass and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹29000 per month + Incentives that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Bpo Team Leader job?
   Ans: This Bpo Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Bpo Team Leader job?
   Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., AMS COMTEL.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Bpo Team Leader role?
   Ans: There is an immediate opening of 3 Bpo Team Leader at AMS COMTEL
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Bpo Team Leader job?
   Ans: This Bpo Team Leader job has Day Shift.