Bpo Team Leader

JOB DESCRIPTION

 Supervise assigned team members and ensure client deliverables are met within the established timelines

 Responsible for ensuring productivity targets (Daily/Weekly/Monthly/Quarterly/Yearly) are achieved

 Create and maintain daily incident reports for all possible scenarios based on historical trends

 Conduct daily team meetings, pre and/or post shift

 Train, coach, and mentor associates per process requirements

 Handle escalation calls on an as needed basis and help associates to learn on-the-job

 Remote monitor and side jack with associates to provide real-time coaching and mentoring

 Conduct constant 1:1 meetings with associates to provide feedback and motivation

 Conduct constant group review meetings to discuss team performance and areas of opportunities and improvement

 Maintain and conduct monthly performance review sessions with all associates

 Initiate ‘Performance Improvement Plan’ for associates where necessary and provide necessary guidance and coaching to help associates come out of PIP

 Do daily call audits to figure out real-time opportunities for areas of improvement

 Recognize top performers in the team and assign additional responsibilities to such individuals

 Manage attrition by developing a good, positive working relationship with the associates

 Groom associates to become Team Leaders and continually provide them opportunities for learning new skills

 Be accessible and transparent with all associates

 Actively participate in team meetings with constructive feedback and suggestions

 Facilitate & contribute in the training process towards continuous education programs

 Track individual effort/output and provide feedback wherever necessary to the team towards constant improvement.

 Provide necessary on-the-floor training to team as deemed necessary

 Contribute in developing tools for efficient production management

 Ensure safe handling of systems and equipment provided

 Exercise tact, patience and professionalism at all times in responding to customers, regardless of issue or customer demeanor.

 Ensure accurate collection of data from the customer in order to simplify verification procedures

 Ensure building up of a good image for the company by following proper work ethics

 Be a role model worthy of emulation by doing the right things in the right way

RESPONSIBILITY & AUTHORITY

1. Responsible For: Achieving individual and team targets.

2. Supervision Given: Will have to groom and manage a team of associates.

3. Supervision Required: Shall report to the Process Manager.

Candidates should be willing to work in

· A sales process

· Continuous night shifts

· Rotational shift timings

· Rotational weekly offs

• It is a Full Time Customer Support / TeleCaller job for candidates with 5 - 6+ years Experience.

More about this Bpo Team Leader job

1. What is the eligibility criteria to apply for this Bpo Team Leader job?
   Ans: The candidate should be 12th Pass and above and above with 5 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹40000 - ₹50000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Bpo Team Leader job?
   Ans: This Bpo Team Leader job will have 5 working days.
4. Are there any charges applicable while applying or joining this Bpo Team Leader job?
   Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., KG INVICTA SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Bpo Team Leader role?
   Ans: There is an immediate opening of 2 Bpo Team Leader at KG INVICTA SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Bpo Team Leader job?
   Ans: This Bpo Team Leader job has Night Shift.