BPO Telecaller

Industry Type:

Languages: Bengali, Kannada

All Education levels

All genders

6 days working | Day Shift

Job Benefits: PF

PAN Card, Aadhar Card, Bank Account

We are looking for an enthusiastic and dedicated BPO Telecaller to become a valuable part of our team for Callflex Corporation Pvt Ltd based in Pune, located at Wakdewadi. The role offers ₹12000 - ₹18000 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth. Key Responsibilities: Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.Job Requirements:We are seeking candidates with fresher years of experience in customer service or telecalling, who are proficient in Bengali, Kannada. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A Below 10th is required, and candidates must be open to working 6 days working during the Day shift.