Business Analyst

Job Title: Customer Service Representative

Job Summary:

We're seeking a highly skilled and empathetic Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for resolving customer complaints and issues in a timely and professional manner, ensuring customer satisfaction and loyalty.

Key Responsibilities:

1. Respond to Customer Inquiries: Respond to customer inquiries via phone, email, or chat, resolving issues and answering questions in a timely and professional manner.

2. Resolve Customer Complaints: Resolve customer complaints and issues, empathizing with customers and providing solutions that meet their needs.

3. Provide Product/Service Information: Provide customers with accurate and up-to-date information about our products and services.

4. Troubleshoot Issues: Troubleshoot issues with our products and services, identifying root causes and providing solutions.

5. Escalate Complex Issues: Escalate complex issues to senior customer service representatives or other teams, ensuring timely resolution.

6. Maintain Accurate Records: Maintain accurate records of customer interactions, including issues, resolutions, and customer feedback.

7. Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams, including sales, marketing, and product development, to resolve customer issues and improve customer satisfaction.

Requirements:

1. . High School Diploma or Equivalent: High school diploma or equivalent required.

2. . Excellent Communication Skills: Excellent communication skills, including verbal and written communication.

3. . Strong Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and creatively.

4. Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously.

5. . Basic Computer Skills: Basic computer skills, including proficiency in Microsoft Office and customer relationship management (CRM) software.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Business Analyst job

1. What is the eligibility criteria to apply for this Business Analyst job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹32000 per month + Incentives that depends on your interview. It's a Full Time job in Indore.
3. How many working days are there for this Business Analyst job?
   Ans: This Business Analyst job will have 5 working days.
4. Are there any charges applicable while applying or joining this Business Analyst job?
   Ans: No, there is no fee applicable for applying this Business Analyst job and during the employment with the company, i.e., ENVISION INFOTECH.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Business Analyst role?
   Ans: There is an immediate opening of 10 Business Analyst at ENVISION INFOTECH
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Business Analyst job?
   Ans: This Business Analyst job has Day Shift.