Business Analyst

Job Title: Customer Service Representative

Job Summary:

We're seeking a highly skilled and empathetic Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for resolving customer complaints and issues in a timely and professional manner, ensuring customer satisfaction and loyalty.

Key Responsibilities:

1. Respond to Customer Inquiries: Respond to customer inquiries via phone, email, or chat, resolving issues and answering questions in a timely and professional manner.

2. Resolve Customer Complaints: Resolve customer complaints and issues, empathizing with customers and providing solutions that meet their needs.

3. Provide Product/Service Information: Provide customers with accurate and up-to-date information about our products and services.

4. Troubleshoot Issues: Troubleshoot issues with our products and services, identifying root causes and providing solutions.

5. Escalate Complex Issues: Escalate complex issues to senior customer service representatives or other teams, ensuring timely resolution.

6. Maintain Accurate Records: Maintain accurate records of customer interactions, including issues, resolutions, and customer feedback.

7. Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams, including sales, marketing, and product development, to resolve customer issues and improve customer satisfaction.

Requirements:

1. . High School Diploma or Equivalent: High school diploma or equivalent required.

2. . Excellent Communication Skills: Excellent communication skills, including verbal and written communication.

3. . Strong Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and creatively.

4. Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously.

5. . Basic Computer Skills: Basic computer skills, including proficiency in Microsoft Office and customer relationship management (CRM) software.

More about this Business Analyst job

1. What is the eligibility criteria to apply for this Business Analyst job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹32000 per month + Incentives that depends on your interview. It's a Full Time job in Indore.
3. How many working days are there for this Business Analyst job?
   Ans: This Business Analyst job will have 5 working days.
4. Are there any charges applicable while applying or joining this Business Analyst job?
   Ans: No, there is no fee applicable for applying this Business Analyst job and during the employment with the company, i.e., ENVISION INFOTECH.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Business Analyst role?
   Ans: There is an immediate opening of 10 Business Analyst at ENVISION INFOTECH
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Business Analyst job?
   Ans: This Business Analyst job has Day Shift.