Strong Communication Skills to provide Client Side Training and Implementation, Client Side support to their Employees, Act as bridge between Client & Support Team of ERP. Basic SQL Knowledge of understanding Queries, Knowledge in Accounts apprenticeship New requirement understand & send to Developer.
New software Installation , Technical Demo or Customer support online / Offline
Understanding New requirement from clients, Ask customers targeted questions to quickly understand the root of the problem
Research and identify solutions to software issues, Diagnose and troubleshoot technical issues
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue