Call Centre Agent

We are looking for an enthusiastic and dedicated Call Centre Agent to become a valuable part of our team for Astro Security Services Pvt Ltd based in Navi Mumbai, located at Sector 11 Belapur. The role offers ₹12000 - ₹15000 and involves managing customer calls, delivering outstanding customer service related to ATM CCTV MONITORING. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.

• Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.

Job Requirements:

We are seeking candidates with fresher years of experience in customer service or telecalling, who are proficient in Hindi, Marathi. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A 12th Pass is required, and candidates must be open to working 6 days working during the Rotational shift.

More about this Call Centre Agent job

1. What is the eligibility criteria to apply for this Call Centre Agent job?
   Ans: The candidate should be 12th Pass and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Call Centre Agent job?
   Ans: This Call Centre Agent job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Centre Agent job?
   Ans: No, there is no fee applicable for applying this Call Centre Agent job and during the employment with the company, i.e., KGFS FACILITY SERVICES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Centre Agent role?
   Ans: There is an immediate opening of 5 Call Centre Agent at KGFS FACILITY SERVICES
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Call Centre Agent job?
   Ans: This Call Centre Agent job has Rotational Shift.