Call Centre BPO Executive

Core Responsibilities:

• Customer Interaction:

  • Answer incoming calls, emails, or chat inquiries.

  • Provide accurate and helpful information about products, services, or procedures.

  • Resolve customer issues and complaints in a timely and efficient manner.

  • Document all interactions and resolutions in the CRM system.

• Sales and Upselling (if applicable):

  • Identify opportunities to upsell or cross-sell products and services.

  • Follow scripts and guidelines for sales interactions.

  • Process orders and payments.

• Customer Data Management:

  • Update customer information in the CRM system.

  • Verify customer identities.

  • Maintain accurate records of customer interactions.

• Troubleshooting and Escalation:

  • Troubleshoot technical issues or product problems.

  • Escalate complex issues to appropriate teams or supervisors.

• Other duties as assigned 

Skills Required:

• Communication Skills:

  Excellent verbal and written communication skills are essential for effective customer interaction. 

• Problem-Solving Skills:

  The ability to quickly identify and resolve customer issues is crucial. 

• Customer Service Skills:

  Empathy, patience, and a positive attitude are important for building strong customer relationships. 

• Technical Skills:

  Proficiency in using CRM systems and other call center software is necessary. 

• Time Management:

  The ability to handle a high volume of calls and tasks efficiently is important. 

• Sales Skills (if applicable):

  Knowledge of sales techniques and the ability to upsell or cross-sell products and services. 

• Data Entry Skills:

  Accuracy and attention to detail are important for maintaining accurate customer records. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Call Centre BPO Executive job

1. What is the eligibility criteria to apply for this Call Centre BPO Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹32500 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Call Centre BPO Executive job?
   Ans: This Call Centre BPO Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Call Centre BPO Executive job?
   Ans: No, there is no fee applicable for applying this Call Centre BPO Executive job and during the employment with the company, i.e., AKSHAY DIGITAL ARTS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Centre BPO Executive role?
   Ans: There is an immediate opening of 10 Call Centre BPO Executive at AKSHAY DIGITAL ARTS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Call Centre BPO Executive job?
   Ans: This Call Centre BPO Executive job has Day Shift.