Key Responsibilities:
Handling Inbound Calls: Answering customer calls and providing support.
Resolving Customer Issues: Addressing complaints, troubleshooting problems, and finding solutions.
Providing Information: Answering questions about products, services, and company policies.
Taking Orders and Processing Payments: Assisting customers with purchases and payments.
Documentation and Record Keeping: Maintaining detailed records of customer interactions and issues.
Meeting Performance Goals: Meeting call handling quotas and achieving sales targets.
Communication and Interpersonal Skills: Effectively communicating with customers in a professional and helpful manner.
Problem-Solving: Identifying and resolving customer issues efficiently and effectively.
Following Procedures: Adhering to company protocols and guidelines when interacting with customers.
Staying Informed: Keeping up-to-date on product knowledge and company changes.