Call Quality Analyst

• Monitor, evaluate and score inbound calls against established quality assurance

instruments and standards.

• Review, evaluate, and score open and closed customer issues tickets against established

quality assurance instruments and standards.

• Participate, as needed, in calibration sessions, employee communication sessions, and/or

creation of communication tools.

• Supports and communicates business goals, quality standards, processes and procedures

and policies.

• Ensures the call center agents adhere to predetermined quality assurance standards and

the business’s standard operating procedures.

• Conduct / Lead training sessions (as needed)
  

• Monitor calls to provide feedback regarding telephone etiquette, product information

given and procedures. Provides performance expectations, action plans and development

plans to improve call quality

• Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date

rolling basis on call quality, productivity, availability and other key metrics as

determined.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Call Quality Analyst job

1. What is the eligibility criteria to apply for this Call Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹33000 - ₹36000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Call Quality Analyst job?
   Ans: This Call Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., EMERGE IT SOLUTION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Quality Analyst role?
   Ans: There is an immediate opening of 20 Call Quality Analyst at EMERGE IT SOLUTION
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Call Quality Analyst job?
   Ans: This Call Quality Analyst job has Rotational Shift.