Call Quality Analyst

10,980 - 16,980 /month

Eyesup India Private Limited

Work from home

Freshers in Customer Support / TeleCaller

New

50 Openings

Work From Home

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: Health/ Term Insurance

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

We are seeking a motivated and professional Call Quality Analyst to join our team for Eyesup India Private Limited in Delhi at our Rajouri garden location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Health/ Term Insurance. The role offers ₹10980 - ₹16980 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner.
Address customer queries, concerns, and complaints with a problem-solving approach.
Maintain accurate records of customer interactions and follow-ups.
Provide timely and relevant information to customers to resolve their issues.
Work collaboratively with other teams to escalate and resolve complex issues.
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.

Job Requirements:

The ideal candidate should have fresher years of experience in customer service or a telecaller role and should be proficient in Hindi. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires 12th Pass, and the candidate should be willing to work 6 days working during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Call Quality Analyst job

What is the eligibility criteria to apply for this Call Quality Analyst job?
Ans: The candidate should be 12th Pass and above and above with Freshers of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹10500 - ₹16500 per month that depends on your interview. It's a Full Time job in Delhi.
How many working days are there for this Call Quality Analyst job?
Ans: This Call Quality Analyst job will have 6 working days.
Are there any charges applicable while applying or joining this Call Quality Analyst job?
Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., EYESUP INDIA PRIVATE LIMITED.
Is it a work from home job?
Ans: Yes, it’s a work from home job and can be done online.
How many openings are there for this Call Quality Analyst role?
Ans: There is an immediate opening of 50 Call Quality Analyst at EYESUP INDIA PRIVATE LIMITED
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Call Quality Analyst job?
Ans: This Call Quality Analyst job has Day Shift.