Call Quality Analyst

Quality Analyst

Require BPO experienced collection QA, need immediate joiners

To audit calls/ mails as per grid defined by clients on a daily basis ii. Record feedback and to let the Customer service rep know about his/hers areas of improvements iii. Bring in necessary changes to the process and constant updating of call center core process iv. To check whether the CSR has incorporated Knowledge and competence and the customer was able to comprehend to what the CSR was talking about v. Analyze existing work practices – system and procedural – identifying and implementing areas for improvement To check if the CSR has used the right telephone etiquettes & followed appropriate hold procedures and has a given a proper resolution for the customer’s request vi. Reduce errors in process by Audits / RCA / FMEA and setting controls in the process vii. Deliver productivity improvements through the continuous growth and technical development of all areas of the team viii. Min 2 years of experience in Quality ix. Good Analytical skills x. Knowledge on Quality Tools xi. Basic knowledge on excel xii. Should be open to Rotational shifts/week offs xiii. Customer support background preferred (non- tech)

Salary- 20k to 35 k

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Call Quality Analyst job

1. What is the eligibility criteria to apply for this Call Quality Analyst job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹32000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Call Quality Analyst job?
   Ans: This Call Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., FAST AND DIRECT SERVICES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Quality Analyst role?
   Ans: There is an immediate opening of 25 Call Quality Analyst at FAST AND DIRECT SERVICES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Call Quality Analyst job?
   Ans: This Call Quality Analyst job has Day Shift.