Call Quality Analyst

Job Title: Call Quality Analyst – Customer Support Location: Bangalore Salary: Up to ₹5 LPA Experience: Minimum 2+ years in a similar role Industry Preference: BPOs & Fintechs Gender: Open to both Male & Female Candidates Job Description: We are looking for a detail-oriented Quality Analyst – Customer Support to join our team. The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure service excellence, compliance, and process adherence. Key Responsibilities: • Monitor and assess customer service interactions across calls, emails, and chats. • Identify areas of improvement and provide feedback to enhance agent performance. • Ensure compliance with company policies, customer service standards, and regulatory requirements. • Conduct call audits and quality checks to measure accuracy, adherence, and effectiveness. • Develop and implement quality control measures to enhance overall customer experience. • Generate detailed reports on agent performance, trends, and areas requiring improvement. • Collaborate with the training team to bridge knowledge gaps and improve service quality. • Stay updated with industry best practices and suggest process improvements. Skills & Qualifications: • Strong analytical and problem-solving skills. • Excellent verbal and written communication skills in English. • Experience in monitoring customer service interactions and providing actionable feedback. • Ability to work in a fast-paced environment with attention to detail. • Familiarity with QA tools and methodologies used in BPO and fintech customer support.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Call Quality Analyst job

1. What is the eligibility criteria to apply for this Call Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Call Quality Analyst job?
   Ans: This Call Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., HEADSUP HR SOLUTIONS PRIVAYE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Quality Analyst role?
   Ans: There is an immediate opening of 15 Call Quality Analyst at HEADSUP HR SOLUTIONS PRIVAYE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Call Quality Analyst job?
   Ans: This Call Quality Analyst job has Day Shift.