Call Quality Analyst

15,000 - 25,000 /month

Jkl India Solution

Magarpatta, Pune

1 - 6+ years Experience in Customer Support / TeleCaller

New

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type:

Diploma and above

Females Only

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

1. Call Monitoring & Quality Assessment Monitor calls to assess agent performance. Evaluate call quality based on predefined compliance, customer experience, and efficiency criteria.2. Compliance & Process Adherence Ensure agents adhere to company policies, legal guidelines, best practices. Flag and report compliance issues to management. Provide constructive feedback to agents to improve communication.Conduct one-on-one sessions and group training programs.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Call Quality Analyst job

What is the eligibility criteria to apply for this Call Quality Analyst job?
Ans: The candidate should be Diploma and above and above with 1 - 6+ years Experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Pune.
How many working days are there for this Call Quality Analyst job?
Ans: This Call Quality Analyst job will have 6 working days.
Are there any charges applicable while applying or joining this Call Quality Analyst job?
Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., JKL INDIA SOLUTION.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Call Quality Analyst role?
Ans: There is an immediate opening of 2 Call Quality Analyst at JKL INDIA SOLUTION
Who can apply for this job?
Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Call Quality Analyst job?
Ans: This Call Quality Analyst job has Day Shift.