Call Quality Analyst

Position : Quality Analyst – (Matrimony industry is preferred)

Language : Tamil / Malayalam

Experience : 2+ Years

Location : Saibaba Colony, Coimbatore

Job Description :

·         Audit both live and recorded telemarketing calls

·         Review calls against established metrics for call length, quality and opportunity generation

·         Grade telemarketing agents against balanced scorecards

·         Provide feedback to telemarketing agent team leads on areas for improvement

·         Coach telemarketing agent team leads on effective training methods

Qualification & Skills required :

·         Presentation Skills and Communication skills

·         Sales Training and Training & Development skills

·         Customer Service skills

·         Experience in delivering effective sales training programs

·         Demonstrated ability in improving communication and customer service practices

·         Excellent interpersonal skills and ability to work in a team environment

·         Bachelor's degree in business, Marketing, or related field

·         Experience in the tele sales process training is a plus

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Call Quality Analyst job

1. What is the eligibility criteria to apply for this Call Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹28000 per month that depends on your interview. It's a Full Time job in Coimbatore.
3. How many working days are there for this Call Quality Analyst job?
   Ans: This Call Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., MARKETSOF1 ANALYTICAL MARKETING SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Quality Analyst role?
   Ans: There is an immediate opening of 5 Call Quality Analyst at MARKETSOF1 ANALYTICAL MARKETING SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Call Quality Analyst job?
   Ans: This Call Quality Analyst job has Day Shift.