Call Quality Analyst

Job Title: Quality Analyst

Location: Marol, Andheri East

Employment Type: Full Time

Shift: 9:30 AM to 6:30 PM

Languages: English, Hindi, Marathi & Kannada

Age Criteria: Between 25 Yrs to 30 Yrs

Experience: 1 Yr+

Job Summary:

We are seeking a Customer Service Quality Analyst to evaluate and enhance customer interactions,

ensuring top-notch service quality.Experience in a call center or customer support environment.

• Excellent communication and interpersonal skills.

• Monitor and evaluate customer interactions across calls, emails, chat, and other communication

channels.

• Assess customer service representatives' performance against established quality metrics and

company guidelines.

• Identify trends, strengths, and areas for improvement through data-driven analysis.

• Provide detailed feedback and coaching to customer service agents to enhance service quality.

• Maintain accurate records of quality assessments, feedback sessions, and performance trends.

• Proficiency in quality monitoring tools and customer service software.

• Knowledge of various feedback methodologies and RAG analysis.

• Utilize different feedback delivery styles to ensure effective communication.

• Expertise in Excel, graph analysis, and PowerPoint presentations.

• Create and present reports effectively using PowerPoint.

Qualifications:

• Bachelor's degree in any field with experience in quality analysis or auditing.

More about this Call Quality Analyst job

1. What is the eligibility criteria to apply for this Call Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Call Quality Analyst job?
   Ans: This Call Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., SPESHALLY NHS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Quality Analyst role?
   Ans: There is an immediate opening of 3 Call Quality Analyst at SPESHALLY NHS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Call Quality Analyst job?
   Ans: This Call Quality Analyst job has Day Shift.