Call Quality Analyst

We are seeking a motivated and professional Call Quality Analyst to join our team for Tech Qunba Solution Private Limited in Jaipur at our Vaishali Nagar location. A Call Quality Analyst monitors and evaluates customer service calls to ensure agents adhere to quality standards, identifies areas for improvement, and provides feedback for training and coaching, ultimately aiming to enhance customer satisfaction. The role offers ₹12000 - ₹18000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• • Listening to recorded calls to assess agent performance against established quality standards.

    • Identifying strengths and weaknesses in agent interactions.

    • Analyzing call data to identify trends and patterns.

  • Providing Feedback and Coaching:

    • Offering constructive feedback to agents on their performance.

    • Collaborating with managers and trainers to develop training programs.

    • Identifying areas where agents need additional coaching and support.

  • Ensuring Compliance:

    • Monitoring calls to ensure compliance with company policies and procedures.

    • Identifying and reporting any instances of non-compliance.

  • Improving Quality and Customer Experience:

    • Identifying areas for process improvement to enhance customer satisfaction.

    • Contributing to the development of new quality standards and procedures.

    • Working with other departments to address quality issues.

  • Data Analysis and Reporting:

    • Collecting and analyzing data on call quality and customer satisfaction.

    • Preparing reports and presentations to track performance and identify trends.

  • Other tasks:

    • Ensuring that the team provides a positive experience for customers.

    • Coaching and training the team where necessary.

    • Ensuring that calls and emails follow data protection.

  
  

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Call Quality Analyst job

1. What is the eligibility criteria to apply for this Call Quality Analyst job?
   Ans: The candidate should be All Education levels and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹19000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Call Quality Analyst job?
   Ans: This Call Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., TECH QUNBA SOLUTION PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Quality Analyst role?
   Ans: There is an immediate opening of 5 Call Quality Analyst at TECH QUNBA SOLUTION PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Call Quality Analyst job?
   Ans: This Call Quality Analyst job has Day Shift.