Client Relationship Manager

Graduate and above

Females Only

6 days working | Day Shift

1. Sales & Business Growth:
• Drive revenue generation by achieving monthly and quarterly sales targets.
• Develop and implement sales strategies to maximize consultations, procedures, and product sales.
• Monitor client conversion rates from inquiries to treatments.
• Work closely with the marketing team to execute promotional campaigns and events.
2. Staff Management & Team Leadership:
• Lead and manage a team of doctors, therapists, and front desk executives.
• Schedule and allocate duties to ensure efficient clinic operations.
• Conduct regular training sessions for staff on sales, customer service, and product knowledge.
• Motivate the team to achieve individual and collective targets.
• Address staff concerns and maintain a positive work environment.
3. Operations & Day-to-Day Management:
• Oversee daily clinic operations, ensuring smooth functioning.
• Maintain and track clinic appointments, scheduling, and walk-ins.
• Handle escalations and client concerns with prompt resolution.
• Ensure compliance with health & safety protocols.
4. Petty Cash & Inventory Management:
• Maintain accurate petty cash records and control expenses.
• Oversee inventory management of skincare & haircare products, consumables, and medical supplies.
• Ensure timely stock replenishment and avoid shortages.
• Control wastage of consumables
5. Client Relationship Management:
• Provide a high-quality client experience from consultation to post-treatment follow-ups.
• Address client concerns and ensure customer satisfaction.
• Develop and maintain strong client relationships to encourage repeat business.
• Encourage referrals from existing clients.
6. Reporting & Performance Analysis:
• Prepare daily, weekly, and monthly reports on sales, revenue, staff performance, and inventory.
• Analyze key performance metrics and suggest process improvements.
• Conduct regular team meetings to discuss progress and strategies