We are looking for a dedicated Collection Executive to manage and recover outstanding payments from customers in a domestic process. The ideal candidate will have strong communication skills, negotiation abilities, and a customer-centric approach while ensuring timely collections.
Contact customers via phone, email, and SMS to follow up on outstanding dues.
Remind and persuade customers to make timely payments to avoid penalties.
Handle queries related to outstanding payments and resolve customer concerns.
Maintain accurate records of interactions, follow-ups, and payment commitments.
Work closely with the accounts and customer service teams to resolve disputes.
Achieve collection targets while maintaining a positive customer experience.
Ensure compliance with company policies and regulatory guidelines.