Customer Care Executive

Responsibilities:

• Handle customer inquiries and resolve complaints via phone, email, or chat.

• Provide accurate information about products and services.

• Process orders, returns, exchanges, and refunds.

• Document customer interactions and escalate issues when necessary.

• Follow up with customers to ensure satisfaction and resolve ongoing issues.

• Maintain a professional and friendly demeanor with customers.

• Identify and suggest improvements based on customer feedback.

Required Skills:

• Excellent verbal and written communication skills.

• Strong problem-solving and troubleshooting abilities.

• Ability to manage time effectively and handle multiple tasks.

• Customer-focused with a patient, empathetic approach.

• Good attention to detail and ability to record accurate information.

• Proficient with computer systems, CRM tools, and basic office software.

• Ability to handle difficult or irate customers professionally.

Preferred Qualifications:

• Bachelor degree in business or communication is a plus.

• Previous experience in customer service or a related field.

• Proficiency in additional languages is an advantage.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., 11 SEVEN GROUP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 8 Customer Care Executive at 11 SEVEN GROUP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.