Customer Care Executive

•Job Title: Customer Care Executive•

•Job Summary:•

We are seeking a highly skilled and customer-focused Customer Care Executive to join our team. The successful candidate will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.

•Key Responsibilities:•

1. •Customer Service•: Provide timely and effective customer service via phone, email, and chat, responding to customer inquiries and resolving issues.

2. •Complaint Resolution•: Resolve customer complaints and concerns in a professional and courteous manner.

3. •Product Knowledge•: Develop and maintain knowledge of products and services to provide accurate information to customers.

4. •Order Management•: Manage customer orders, including processing, tracking, and resolving issues.

5. •Issue Escalation•: Escalate complex issues to senior customer care executives or other departments as necessary.

6. •Customer Feedback•: Collect and document customer feedback to identify areas for improvement.

7. •Reporting•: Generate reports and summaries as required, providing insights and recommendations to management.

8. •Process Improvement•: Identify areas for process improvement and implement changes to increase efficiency and customer satisfaction.

•Requirements:•

1. •Education•: Bachelor's degree in a related field, such as Business, Marketing, or Communications.

2. •Experience•: Minimum 1-2 years of experience in customer care or a related field.

3. •Communication•: Excellent communication and interpersonal skills, with the ability to work with customers and internal stakeholders.

4. •Problem-Solving•: Strong problem-solving and analytical skills, with the ability to resolve complex issues.

5. •Customer Focus•: Strong customer focus and commitment to providing exceptional customer service.

6. •Time Management•: Ability to manage multiple tasks and prioritize responsibilities to meet deadlines.

•Preferred Qualifications:•

1. •Certifications•: Certification in customer service or a related field.

2. •Software•: Experience with customer relationship management (CRM) software and other customer care tools.

3. •Language Skills•: Proficiency in multiple languages.

•Working Conditions:•

1. •Work Environment•: Work in a shared office space with minimal noise and distractions.

2. •Hours•: Work standard business hours, with occasional overtime as required.

3. •Equipment•: Use of a computer, headset, and phone.

•Salary and Benefits:•

1. •Salary•: Competitive salary range.

2. •Benefits•: Comprehensive benefits package, including health, dental, and vision coverage.

3. •Paid Time Off•: Generous paid time off policy.

If you are a highly skilled and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity!

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., AUBERGINE SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 7 Customer Care Executive at AUBERGINE SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.