Customer Care Executive

Job Title: Customer Care Executive

Job Summary:

We are seeking a highly skilled and customer-focused Customer Care Executive to join our team. The successful candidate will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services.

Key Responsibilities:

1. •Customer Service•: Respond to customer inquiries via phone, email, and chat, providing timely and accurate solutions to their problems.

2. •Complaint Resolution•: Resolve customer complaints in a fair and professional manner, escalating issues to senior management as necessary.

3. •Product/Service Knowledge•: Develop and maintain a thorough knowledge of our products and services, making recommendations to customers as appropriate.

4. •Sales and Upselling•: Identify opportunities to upsell and cross-sell our products and services, meeting and exceeding sales targets.

5. •Customer Retention•: Build strong relationships with customers, identifying and addressing their needs to increase customer loyalty and retention.

6. •Data Entry•: Accurately and efficiently enter customer data into our computer systems.

7. •Quality Monitoring•: Participate in quality monitoring and coaching sessions to improve customer service skills and knowledge.

8. •Team Collaboration•: Collaborate with other team members to share knowledge, best practices, and to achieve team goals.

Requirements:

1. •Education•: High school diploma or equivalent required. Post-secondary education in a related field an asset.

2. •Experience•: 1-2 years of customer service experience required.

3. •Skills•:

- Excellent communication and interpersonal skills.

- Strong problem-solving and conflict resolution skills.

- Ability to work in a fast-paced environment.

- Proficient in Microsoft Office and CRM software.

- Strong product/service knowledge and sales skills.

4. •Physical Demands•: Ability to sit for long periods, use computer equipment, and perform repetitive tasks.

Working Conditions:

1. •Work Environment•: Call center or office environment.

2. •Work Schedule•: Flexible scheduling, including evenings, weekends, and holidays.

3. •Overtime•: May be required to work overtime during peak periods.

What We Offer:

1. •Competitive Salary•: Competitive salary range.

2. •Benefits•: Comprehensive benefits package, including medical, dental, and vision coverage.

3. •Opportunities for Growth•: Opportunities for professional growth and development.

4. •Dynamic Work Environment•: Dynamic and supportive work environment.

If you are a customer-focused and results-driven individual with excellent communication skills, please submit your application, including your resume and cover letter.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., AUBERGINE SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 8 Customer Care Executive at AUBERGINE SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.