Customer Care Executive

Job Description: Technical Support Executive

Job Duties:

1. Handling Calls:

• Managing a high volume of inbound and outbound calls via IVR (Interactive Voice

Response) in a timely and professional manner.

2. Communication:

• Communicating with customers through various channels, including email, Calls and

WhatsApp.

3. Customer Service:

• Identifying customer needs, addressing complaints, and offering suitable solutions.

4. Escalating Issues:

• Escalating unresolved issues to appropriate management or departments for further

action.

5. Follow-up:

• Conducting follow-up with customers to ensure issues are resolved to their

satisfaction.

6. Customer Records:

• Maintaining accurate customer information in the company's Customer Relationship

Management (CRM) system.

7. Reporting:

• Completing call logs and generating relevant reports for management.

Qualifications:

• A Bachelor's degree in a relevant field.

Knowledge, Skills, and Abilities:

• Communication Skills:

o Excellent verbal, written, and phone communication skills.

• Technical Proficiency:

o Basic computer proficiency and knowledge of reporting tools.

• Documentation Skills:

o Ability to maintain accurate documentation and reports.

• Technical Knowledge:

o Understanding of electronics and technical troubleshooting.

Work Experience:

• 0 to 2 years of relevant experience.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., BOOST TECH.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 1 Customer Care Executive at BOOST TECH
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.