We are seeking a highly motivated and empathetic Customer Care Representative to join our team. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction and loyalty.
Respond promptly and professionally to customer inquiries via phone, email, chat, or social media
Resolve product or service problems by clarifying issues, determining the cause, and offering appropriate solutions
Maintain customer records by updating account information
Follow up with customers to ensure issues are resolved to their satisfaction
Provide accurate, valid, and complete information using the right tools and resources
Escalate unresolved issues to the appropriate departments when necessary
Identify customer needs and help them use specific features or services