Customer Care Executive

A Customer Care Executive, also known as a Customer Service Executive or Representative, is the primary point of contact for customers with queries, concerns, or issues regarding a company's products or services. Here's a detailed overview of the job:

Key Responsibilities:

- Handling Customer Inquiries: Respond to customer queries via phone, email, or chat, providing accurate and timely solutions.

- Issue Resolution: Resolve customer complaints and issues professionally and efficiently.

- Customer Satisfaction: Ensure customer satisfaction by identifying and addressing their needs and concerns.

- Data Management: Maintain customer records and update relevant information in CRM systems.

- Collaboration: Work with other departments to resolve complex customer problems.

- Upselling and Feedback: Upsell products or services when appropriate and provide feedback to management on customer trends and concerns ¹.

Skills and Qualities:

- Excellent Communication: Strong verbal and written communication skills.

- Problem-Solving: Ability to troubleshoot and resolve customer issues.

- Empathy and Patience: Ability to remain calm and professional when dealing with difficult customers.

- Time Management: Ability to multitask, prioritize, and manage time effectively.

- Technical Knowledge: Familiarity with customer management software and MS Office.

Additional Responsibilities in a BPO Setting:

- Conducting Surveys: Collecting data on customer satisfaction, churn rate, and brand image.

- Analyzing Customer Data: Devising strategies to improve customer experience based on data analysis.

- Training and Coaching: Guiding and supervising junior customer care executives.

- Tracking KPIs: Monitoring key performance indicators such as CSAT, NPS, and AHT ².

Requirements:

- Education: High school diploma or equivalent qualification (bachelor's degree in administration or related field preferred for senior roles).

- Experience: Previous experience in customer service or call center roles.

- Leadership Skills: Ability to guide and improve a team (for senior roles) ¹ ³.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹45000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., DEV SOFTWARE AND SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 5 Customer Care Executive at DEV SOFTWARE AND SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.