Customer Care Executive

•Customer Care Executive Job Description•

•Job Summary:•

We are seeking a highly skilled and customer-focused Customer Care Executive to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns, and ensuring a positive customer experience. This role will involve working from both home and office.

•Responsibilities:•

- •Customer Service:•

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner

- Resolve customer complaints and concerns in a fair and courteous manner

- Provide accurate and up-to-date information about our products and services

- •Issue Resolution:•

- Investigate and resolve customer issues in a prompt and efficient manner

- Collaborate with internal teams to resolve complex customer issues

- Escalate unresolved issues to management as necessary

- •Customer Retention:•

- Build strong relationships with customers to ensure long-term loyalty and retention

- Identify opportunities to upsell and cross-sell our products and services

- Provide personalized solutions to meet customer needs and preferences

- •Communication and Collaboration:•

- Communicate effectively with customers, colleagues, and management to ensure seamless issue resolution

- Collaborate with internal teams to share knowledge, best practices, and customer feedback

- Participate in training and development programs to enhance customer service skills

•Requirements:•

- 1-2 years of experience in a customer-facing role, preferably in a call center or customer service environment

- High school diploma or equivalent required; post-secondary education in a related field an asset

- Excellent communication, interpersonal, and problem-solving skills

- Ability to work in a fast-paced environment and prioritize multiple tasks

- Proficient in CRM software and Microsoft Office

•Work Arrangement:•

- Work from home: 2-3 days per week

- Work from office: 2-3 days per week

- Flexible scheduling and work arrangement to ensure business needs are met

•What We Offer:•

- Competitive salary and benefits package

- Opportunity to work with a dynamic and growing company

- Collaborative and supportive work environment

- Professional development and growth opportunities

- Flexible work arrangement to support work-life balance

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., DEV SOFTWARE AND SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 8 Customer Care Executive at DEV SOFTWARE AND SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.