Customer Support: Answer inbound calls from customers and assist with inquiries, issues, or concerns related to products or services.
Problem Solving: Identify customer needs, provide appropriate solutions, and ensure timely resolution of issues.
Call Handling: Effectively manage high call volumes while maintaining professionalism, patience, and courtesy.
Documentation: Record customer interactions in the system and ensure all necessary details are captured accurately.
Customer Satisfaction: Ensure customers are satisfied with the service provided and follow up on any open issues or concerns.
Escalation Management: When required, escalate unresolved issues to higher-level support or management in a timely manner.