Customer Care Executive

18,000 - 22,000 /month

Fermex Solutions Llp

Sector-82, Mohali

0 - 3 years Experience in Customer Support / TeleCaller

New

Verified

2 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Graduate and above

All genders

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

Inform customers about product & services
Handle inbound & outbound calls
Understand customer's need & solve queries

Key Responsibilities:
Customer Interaction: Handle inbound and outbound customer inquiries via phone, email, and chat regarding products, pricing, and services.
Order Processing: Assist customers in placing orders for manufactured products, ensuring accurate details and timely delivery.
Product Knowledge: Provide detailed information about the company’s products, manufacturing processes, and specifications.
Sales Support: Support the sales team by following up with leads, providing product samples, and preparing quotes.
Problem Resolution: Address customer complaints or issues regarding product quality, delivery, or orders, ensuring swift resolutions.
Customer Follow-Up: Maintain regular communication with customers to ensure their needs are met, encouraging repeat business and referrals.
Skills & Qualifications:
Any Graduate
0-3 years of experience in customer service, sales, or order management, preferably in a manufacturing environment.
Strong communication, negotiation, and problem-solving skills.
Good understanding of manufacturing processes and product offerings (or willingness to learn).
Knowledge of Microsoft Office.
Ability to multitask and prioritize in a fast-paced environment.
Detail-oriented with a customer-first approach.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Executive job

What is the eligibility criteria to apply for this Customer Care Executive job?
Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹18000 - ₹22000 per month that depends on your interview. It's a Full Time job in Mohali.
How many working days are there for this Customer Care Executive job?
Ans: This Customer Care Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Care Executive job?
Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., FERMEX SOLUTIONS LLP.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Executive role?
Ans: There is an immediate opening of 2 Customer Care Executive at FERMEX SOLUTIONS LLP
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Executive job?
Ans: This Customer Care Executive job has Day Shift.