Customer Care Executive

salary 16,000 - 20,000 /month
company-logo
job companyFinnovation Tech Solutions Private Limited
job location New Baiyyappanahalli, Bangalore
job experience6 - 36 months Experience in Customer Support / TeleCaller
New
10 Openings
full_time Full Time

Job Highlights

sales
Industry Type:
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: PF

Job Description

About Company:
Krazybee is India’s largest fintech lending platform with a current monthly  disbursement of over ₹1600 Crores. It has 50 Million+ downloads on Google Play Store and over 85  Lakh unique loan customers. It offers various financial services digitally including but not limited to  Personal Loans, Business Loans, DigiGold investment, Insurance, Credit Score Report, and Expense  Tracker. The group entity has an in-house RBI registered NBFC, and is currently Series-D funded with  marquee investors like Premji Invest, Advent International, Motilal Oswal Private Equity, MUFG and TPG-backed NewQuest, among others.

Job Summary:

We are seeking a dynamic and customer-focused individual to join our team as a Voice Process Executive. In this role, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Handle incoming customer calls professionally and efficiently.

  • Make outbound calls to follow up on customer inquiries or resolve issues.

  • Provide accurate information about products or services to customers.

  • Resolve customer complaints and ensure customer satisfaction.

  • Update customer information in the database during and after each call.

  • Collaborate with other team members to address customer needs effectively.

  • Meet or exceed individual and team performance targets.

  • Follow communication scripts and guidelines to ensure consistency.

  • Stay updated on product knowledge and industry trends.

  • Escalate complex issues to the appropriate department or supervisor.

  • Proven experience in a customer service or voice process role.

  • Excellent verbal communication skills in English+ Hindi.

  • Strong active listening and problem-solving abilities.

  • Ability to multitask and work in a fast-paced environment.

  • Basic computer skills.

  • Ability to work flexible hours, including weekends and holidays.


Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at anytime at the sole discretion of the Employer.
Please be aware that Krazybee or Kreditbee, as potential employers, are obligated to get the personal information of any applicants who express interest in applying for a position. By submitting an application for the aforementioned position, I, the applicant, grant Kreditbee or Krazybee permission to gather any personal data that may be needed in order to assess my application for the aforementioned employment.

Nikhila

9986023325

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Care Executive job

  1. What is the eligibility criteria to apply for this Customer Care Executive job?
    Ans: The candidate should be 12th Pass and above and above with 6 months - 3 years of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹16000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
  3. How many working days are there for this Customer Care Executive job?
    Ans: This Customer Care Executive job will have 6 working days.
  4. Are there any charges applicable while applying or joining this Customer Care Executive job?
    Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., FINNOVATION TECH SOLUTIONS PRIVATE LIMITED.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Customer Care Executive role?
    Ans: There is an immediate opening of 10 Customer Care Executive at FINNOVATION TECH SOLUTIONS PRIVATE LIMITED
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this Customer Care Executive job?
    Ans: This Customer Care Executive job has Day Shift.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Shift

Day

Contract Job

No

Salary

₹ 16000 - ₹ 20000

English Proficiency

Yes

Contact Person

Nikhila

Interview Address

New Baiyyappanahalli, Bangalore
Posted 5 days ago
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