Customer Care Executive

ConfirmTKT Chat:

Position Title: Customer Service Executive - CHAT

Location: Domlur

Department: Customer Support

Employment Type: Full-Time

Key Responsibilities

• Daily processing of chats received within assigned turnaround time or defined target.

• Awareness of the client’s business, operational activities, and processes.

• Adaptable to learn new processes, concepts.

• Documentation process to be followed as per the training and adhere to timelines.

• Escalates issues and seeks advice when faced with complex issues/problems.

• Minimize customer complaints and escalations by providing exceptional service.

• Understands critical issues and escalates it to the concerned supervisor as necessary.

• Ability to work in a fast paced and team-oriented environment.

Skills

• Reliable, proactive approach to entrusted tasks.

• Ability to multi-task or manage concurrent chats, minimum of 3 chats at a time.

• Working knowledge of MS Office with basic excel skills.

• Flexibility to work in rotational shifts and offs.

• Typing Speed: 30 WPM with a minimum accuracy of 90%.

Qualifications:

Education: 10+2 or Diploma or above.

Experience: Minimum 6 months of experience in Chat (Preferred someone who has worked in Freshdesk CRM)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., GRASSROOTS SOLUTIONS AND SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 99 Customer Care Executive at GRASSROOTS SOLUTIONS AND SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.