Customer Care Executive

•Job Title: Customer Care Executive•

•Job Summary:•

We are seeking a highly skilled and customer-focused Customer Care Executive to join our team. The successful candidate will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products/services to customers.

•Key Responsibilities:•

1. •Customer Service•: Respond to customer inquiries via phone, email, chat, and social media, providing timely and accurate solutions to their problems.

2. •Complaint Resolution•: Resolve customer complaints in a fair and professional manner, escalating issues to senior management as necessary.

3. •Product/Service Knowledge•: Maintain up-to-date knowledge of our products/services, making recommendations to customers as appropriate.

4. •Order Processing•: Process customer orders, including handling payments, discounts, and promotions.

5. •Customer Retention•: Identify opportunities to retain customers, offering personalized solutions to meet their needs.

6. •Feedback and Escalation•: Gather customer feedback, escalating concerns to senior management for resolution.

7. •Documentation•: Maintain accurate records of customer interactions, including complaints, resolutions, and feedback.

•Requirements:•

1. •Education•: High school diploma or equivalent required; post-secondary education in a related field (e.g., business administration, communications) an asset.

2. •Experience•: 1-2 years of customer service experience, preferably in a call center or retail environment.

3. •Skills•:

- Excellent communication and interpersonal skills.

- Strong problem-solving and conflict resolution skills.

- Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously.

- Proficient in CRM software and Microsoft Office.

4. •Physical Demands•: Ability to sit for extended periods, use a computer keyboard, and engage in repetitive conversations.

•Working Conditions:•

1. •Work Environment•: Call center or office environment, with minimal travel required.

2. •Work Schedule•: Flexible scheduling, including evenings, weekends, and holidays, as required.

•What We Offer:•

1. •Competitive Salary•: Commensurate with experience.

2. •Benefits•: Comprehensive benefits package, including medical, dental, and vision coverage.

3. •Opportunities for Growth•: Professional development and career advancement opportunities.

4. •Recognition and Rewards•: Regular recognition and rewards for exceptional customer service and sales performance.

If you are a customer-focused and results-driven individual with excellent communication skills, please submit your application, including your resume and cover letter, to [insert contact information].

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹42000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., GREENOCARE SOUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 7 Customer Care Executive at GREENOCARE SOUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.