Customer Care Executive

14,500 - 15,000 /month

Infonet Online Solutions Private Limited

Attapur, Hyderabad

1 - 2 years Experience in Customer Support / TeleCaller

New

Verified

32 Vacancies

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Languages: Hindi, Telugu

Graduate and above

Males Only

6 days working | Rotational Shift

Job Benefits: Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

Inform customers about product & services
Handle inbound & outbound calls
Understand customer's need & solve queries

Key Responsibilities
Customer Interaction

Handle inbound and outbound calls, emails, and chat support for customer inquiries.
Respond to queries regarding broadband plans, billing, and technical issues.
Build rapport with customers to ensure long-term satisfaction and loyalty.
Issue Resolution

Diagnose and troubleshoot connectivity problems, including slow speeds, network drops, and equipment issues.
Escalate complex technical problems to the NOC or field teams when necessary.
Follow up on unresolved cases to ensure customer satisfaction.
Account Management

Assist with customer account setups, plan upgrades/downgrades, and cancellations.
Handle complaints regarding billing errors or service disruptions and provide prompt solutions.
Maintain updated customer records and ensure data accuracy in CRM tools.
Service Coordination

Coordinate with field technicians for installation, repair, or maintenance appointments.
Inform customers about planned downtime, upgrades, or network changes.
Provide proactive support to prevent recurring issues.
Documentation and Reporting

Log all customer interactions and solutions in the ticketing system.
Prepare daily, weekly, and monthly reports on customer complaints and resolutions.
Suggest process improvements based on recurring customer issues.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Care Executive job

What is the eligibility criteria to apply for this Customer Care Executive job?
Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹14500 - ₹15000 per month that depends on your interview. It's a Full Time job in Hyderabad.
How many working days are there for this Customer Care Executive job?
Ans: This Customer Care Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Care Executive job?
Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., INFONET ONLINE SOLUTIONS PRIVATE LIMITED.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Executive role?
Ans: There is an immediate opening of 32 Customer Care Executive at INFONET ONLINE SOLUTIONS PRIVATE LIMITED
Who can apply for this job?
Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Executive job?
Ans: This Customer Care Executive job has Rotational Shift.